If you would like to make a complaint, during normal business hours you can talk to a member of our head office team. Please call: 01242 676 569.

The team will be able record details of your complaint and pass the necessary information on to the directors for investigation.

You can also make a complaint via email to: .(JavaScript must be enabled to view this email address).

This email address is monitored by the directors and our head office team.

You can also to make a formal complaint in writing to:

Please address your letter for the attention of The Directors / Peter Badham.

To ensure we can investigate your complaint effectively please include:

• The date and time when any particular issue arose;
• The branch or delivery round that your complaint relates to;
• Your full name, address and preferred method of contact for us to respond to you;
• Any other information that would assist us in thoroughly investigating your complaint.

As an NHS funded organisation we have a duty to respond to your concerns in a timely manner. Our system meets national criteria.